Most DTC brands are sitting on a retention program they haven't built yet. You have the list. You have the data. What's missing is the architecture that turns customer behavior into revenue.
Every engagement starts with an audit. We look at what you have, tell you what's broken, and put a rough dollar figure on each gap. You leave with four deliverables you can act on whether or not you work with us again.
Where you are losing repeat purchases and what it costs annually. Rough numbers attached to each gap.
A cleaner version of what makes your brand different, pulled directly from how you already talk about yourselves.
One specific move, not a list. The single action with the most measurable 90-day impact given what you have today.
Everything you have that you aren't using. Old lists, lapsed segments, past-customer records sitting in a spreadsheet.
This is a second-purchase and win-back problem. We find what's breaking the repeat cycle and build the sequence to fix it.
You're letting new customers go cold. A post-purchase flow and structured 30-day onboarding sequence are usually where we start.
The weekly email service shifts the register. You're still in the inbox every week, but the message earns attention instead of trading on discounts.
Most brands are using 20% of what their ESP can do. The audit surfaces the gap. The retainer fills it.
You leave with a revenue leakage map, a sharper positioning statement, and one clear next action. Whether you work with us again or not, those findings are yours.
Start the audit