CRM Audit + Retention Programs/For DTC Brands + Operators

You already paid to acquire those customers. Let's build the retention program that makes them come back.

Most DTC brands are sitting on a retention program they haven't built yet. You have the list. You have the data. What's missing is the architecture that turns customer behavior into revenue.

Get a free assessmentHow the assessment works
§ 01WHERE THE REVENUE IS

I find the gap before I build anything.

It starts with a free assessment. I look at what you have, tell you what is working and what is not, and point to where repeat revenue is breaking down. You leave with clear observations you can act on whether or not you work with me.

ASSESSMENT

Lifecycle coverage

Where your lifecycle stops giving customers a reason to come back, and where repeat revenue is breaking down.

Segmentation and list health

How your list is segmented, what is still engaged, and what has gone quiet and needs cleanup.

Prioritized next action

One specific move, not a list. The single action with the most measurable 90-day impact given what you have today.

Performance and deliverability

What is actually landing and converting, plus the dormant lists and lapsed segments you are not using yet.

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Platform partner
Omnisend Partner
§ 02USE CASES

If one of these sounds familiar, the assessment is the right first move.

"We have thousands of customers and most never buy a second time."

This is a second-purchase and win-back problem. I find what is breaking the repeat cycle and build the sequence to fix it.

"We have a welcome email and nothing after that."

You're letting new customers go cold. A post-purchase flow and a structured 30-day onboarding sequence are usually where I start.

"Our weekly email is starting to feel like shouting."

The fix shifts the register. You stay in the inbox every week, but the message earns attention instead of trading on discounts.

"We use Klaviyo but we're not sure we have it set up right."

Most teams use a fraction of what their ESP can do. The assessment surfaces the gap, and the next step is scoped to what you actually need.

§ 03NEXT
[ DTC BRAND ]

Start with a free assessment.

You leave with clear observations and one prioritized next action. Whether you work with me again or not, those findings are yours.

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Or read more abouthow the assessment works